Policy
Refund & return.
Last updated September 12, 2026
Design House sells digital, downloadable artwork only — nothing is printed, packed, or shipped. Because every file unlocks for download the moment payment clears, we do not accept returns, and orders are non-refundable once a design's download link has been issued, except in the limited cases below.
No returns on digital goods
A downloadable file can't be "returned" the way a physical product can. Once your order is marked paid and the download link is generated, that sale is final. This applies regardless of payment method (PayHere or bank transfer) and regardless of whether you've actually clicked download.
Non-refundable items
- Any order where a download link has been issued
- Change of mind after purchase
- Custom colour or placement edits already delivered on request
When we will help
We'll still make it right if something on our end went wrong:
- The file is corrupted, wrong, or missing assets
- You were charged more than once for the same order
- Payment went through but your order never unlocked
Contact us with your order number and we'll re-issue the correct file, unlock your order, or refund the payment — whichever fixes it.
Processing time
Refunds under "When we will help" above are processed within 5 business days of us confirming the issue. Once issued, it can take a few additional days to appear back on your card or bank statement, depending on your payment provider.
Contact us
Questions about an order? studio@designhouse.example — include your order number so we can look it up quickly.